Privacy Policy

This Privacy Policy describes how ProductVala ("we", "us", "our") collects, uses, stores, protects, and discloses information when you visit or make a purchase from https://productvala.in.

Your privacy is extremely important to us. By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

ProductVala is a digital product platform operating from Shamli, Uttar Pradesh, India. We sell downloadable digital products such as prompt bundles, templates, guides, and educational resources intended for creators, marketers, and entrepreneurs.

All products are delivered electronically. We do not deal in physical goods.

2. Information We Collect

2.1 Personal Information

When you interact with ProductVala, we may collect personally identifiable information including but not limited to:

• Full name
• Email address
• Phone number
• Billing information
• Payment confirmation details

2.2 Automatically Collected Information

When you visit our website, certain information is automatically collected:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs

2.3 Cookies and Tracking Technologies

ProductVala uses cookies and similar technologies to improve user experience, analyze traffic, and optimize performance.

Cookies may be session-based or persistent. You can disable cookies through your browser settings; however, some features of the website may not function properly.

3. How We Use Your Information

We use collected information for the following purposes:

• To process transactions and deliver digital products
• To provide customer support
• To communicate important service-related updates
• To improve website functionality and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Legal Basis for Processing Information

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

5. Payment Information

Payments on ProductVala are processed through secure third-party payment gateways.

We do not store or have direct access to sensitive financial information such as:

• Credit card numbers
• Debit card details
• UPI or banking credentials

Payment providers operate under their own privacy policies and security standards.

6. Email Communication

When you provide your email address, we may use it to:

• Send purchase confirmations
• Deliver product access links
• Respond to customer support queries
• Send important updates related to your purchase

We do not sell or rent email addresses to third parties.

7. Data Storage and Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, misuse, loss, or alteration.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

9. Sharing of Information

We do not sell, trade, or rent your personal data. Information may be shared only in the following cases:

• With trusted service providers (payment processors, hosting)
• To comply with legal obligations or court orders
• To protect the rights, safety, or property of ProductVala

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

ProductVala does not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has provided personal data, contact us immediately for removal.

12. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Request data portability

Requests can be made via email at contact@productvala.in.

13. Compliance with Indian Laws

This Privacy Policy is designed to comply with the Information Technology Act, 2000, and applicable data protection rules in India.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Continued use of the website after changes indicates acceptance of the revised policy.

15. Contact Information

If you have any questions or concerns regarding this Privacy Policy, contact us:

• Email: contact@productvala.in
• Phone: 7017308986
• Address: Shamli, Uttar Pradesh, India